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WEBServiceNow CTO gives a reality check on the impact of AI agents - what’s real right now and the future opportunity This article is sponsored by: One of the founders of ServiceNow, Pat Casey, gives diginomica an ‘on the ground’ assessment of how organizations should be thinking about generative AI and AI agents.
Starbucks digital re-invention - a progress report with a strong AI ...
WEBAug 8, 2023 · Starbucks digital re-invention - a progress report with a strong AI foundation. By Stuart Lauchlan August 8, 2023. Audio mode toggler. Dyslexia mode. Summary: It's coming up to a year since Starbucks announced a tech-centric re-invention. CEO Laxman Narasimhan sees digital success stories. Last September, …
Is it the end of the road for Software AG after selling its integration ...
WEBJan 12, 2024 · Months after persuading a key stakeholder to back private equity firm Silver Lake's buyout of leading German software company Software AG, the sale of its flagship integration platform to IBM has cast doubt on the 54-year-old company's future as an independent business. Last October, one of the IT industry's oldest companies, Software AG, …
Checking out Sphera’s full ESG offering - diginomica
WEBNov 15, 2023 · Blackstone bought Sphera in July of 2021 for $1.4 billion. Sphera is, in fact, consequential especially in ESG, EH&S (environment, health and safety) and ERM (enterprise risk management) circles. The company’s software has over one million users spread out over 7000 customers in 80 countries. …
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WEBTwo years on from when diginomica last reported on how INGKA Group (IKEA) is using Celonis’ process mining technology to understand ‘the perfect order’, we provide an update with learnings. Read more about In pursuit of the ‘perfect order’ - learnings from how INGKA Group (IKEA) is using Celonis.
IIoT in action - how visibility is key to revolutionizing ... - diginomica
WEBJul 30, 2024 · Visibility is a key benefit to connected operations. Connected telematics provide instant visibility about the health of vehicles, while monitors attached to trailers keep an ever-watchful eye on the goods being transported. And thanks to dual-facing AI-enabled dashcams, that visibility is also extended to drivers as part of a raft of safety ...
End-to-end data and automation unlock the future of ... - diginomica
WEBApr 29, 2024 · End-to-end data and automation unlock the future of professional services. Professional services businesses can overcome resource challenges with intelligent data and automation, writes Workday’s Patrice Capello. Service based organizations are juggling many new challenges precipitated by evolving business models and competitive pressures ...
why service silos need a digital thread - diginomica
WEBAug 22, 2024 · Out of sight and under-monetized - why service silos need a digital thread. Frontline service techs need lifecycle vision to help improve customer experiences. Archana Gopala-Krishnan at ServiceMax makes the case for optimizing whole organizations with a digital thread of data. ‘Cautious optimism’ is a phrase we are hearing a lot these days.
Enterprise hits and misses - the EU AI ACT bares its teeth, and …
WEBAug 12, 2024 · Summary: This week - the EU AI Act is now a real thing, and enterprises are on notice. The AI bubble is poised to burst, or is it? McDonalds and Starbucks are in search of digital redemption, and, as always, your whiffs. Lead story - AI project realities deepen, with the EU AI on deck. So the EU Act is in full effect, and as Chris writes, this ...
Qualtrics CEO explains why AI should be used to elevate the …
WEBMar 7, 2024 · (Qualtrics) The last time diginomica met with Qualtrics CEO Zig Serafin was at the company’s annual customer summit in Salt Lake City, Utah, in March 2023.At that time, the hype surrounding generative AI and ChatGPT in particular was still building, but few vendors had laid out their plans for how the quickly developing technology would be adopted in the enterprise.