This week, Sony opened up pre-orders for the items in its 30th Anniversary PlayStation 5 collection, and for many at least, the experience of trying to snag anything was one of confusion and frustration.

PS5 Pro 30th Anniversary Edition buyers are reporting that their orders for the console are being canceled with no hope of resolution.

PlayStation Direct will be the only retailer taking pre-orders today (the lone exception will be the DualSense 30th Anniversary Edition, which will be available at “participating retailers), so make sure you have a PlayStation Network account set up (and if you don't go make one, right now), and then follow our live updates.