CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Opinions expressed by Entrepreneur contributors are their own. Process automation is the key to performing a range of business processes in the age of digitization. Over time, processes have become ...

Working in customer support often means navigating disjointed tools to find data and solve issues. However, many of these actions are routine and repeatable, making them ideal candidates for ...

Tech leaders no longer see automation as a novelty. Many have learned that investing in automation software can save time, boost productivity and create a seamless customer experience. People across ...

Now isn’t the time to give up on human-centered support as customers depend on these knowledgeable teams for a variety of business-critical activities. Nearly every company is preparing for an ...

Big mobile game companies like Jam City and Glu Mobile have used Helpshift‘s automated tech support solutions for mobile games over the years. But under new partnerships with Unity and Discord, ...

Opinions expressed by Entrepreneur contributors are their own. Employees are an integral part of any organization. Employers should recognize this and work hard to take care of employee needs.