CRM is not just about tracking and recording names, addresses and standard constituent information. Today, organizations’ online presences and peer-to-peer technologies are making it possible for ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Kalyan Varma When scaling ...

Depending on the nature of the industry, the degree of success which can be achieved by a business is determined, at least in part, by its ability to master customer relationships. Attracting new ...

The recession is making life harder than ever for mobile operators. Freeform Dynamics analyst Josie Sephton looks at how CRM could help. Mobile operators are all too familiar with the age-old problems ...

Social analytics/CRM technology provider NextPrinciples is releasing a new solution called Insight-to-Action that the company terms an integrated social analytics and engagement platform for medium-to ...