When the call is free as with Skype, or cheap with Vonage, callers may accept slightly less call quality. But call center callers and agents need better quality. Calls using public VoIP services have ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

AurionX Launches the First AI-Managed Call Center—Always-On Voice Agents at $0.12/Minute, Backed by 50+ Years of Operator Expertise New managed service answers inbound calls, qualifies leads, and ...

An employee talks through a headset while working at the Avise Techno Solutions LLP call center in Kolkata, India, on Sunday, Dec. 24, 2017. India's political stability and reform push -- including a ...

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?