It's easy to overlook customer care services. In the grand scheme of your operations, it seems like a small piece of a much larger puzzle. However, inbound customer care is critical to the reputation ...

Developing and nurturing a customer care culture is one of the hottest button topics among executive-level managers. But it’s not merely a trend. Being capable of providing remarkable customer care ...

As the U.S. transitions to a pre-pandemic existence, wireless customers are also reverting to pre-pandemic expectations, according to the J.D. Power 2021 U.S. Wireless Customer Care Study SM —Volume 2 ...

Amber Monroe, Senior Vice President of Customer Experience at Paradigm, has been named a 2025 Future Leader by Home Health ...

TROY, Mich.: 28 July 2022 — As wireless customers seek assistance from phone, store and website representatives, they are experiencing the negative effects of ongoing staff turnover. Longer wait times ...

Dublin, Aug. 20, 2025 (GLOBE NEWSWIRE) -- The "Customer Care BPO - Global Strategic Business Report" has been added to ResearchAndMarkets.com's offering. The global market for Customer Care BPO was ...

New Digital Engagement integration brings Instagram, LinkedIn, X, Facebook Messenger, and WhatsApp* into Salesforce to scale faster, smarter customer experiences on social. This integration helps ...

Along with extending center hours, Manheim hopes to streamline its customer-service efforts by creating a single, toll-free phone number for all requests. Effective immediately, customers can dial ...

Few professional relationships are as intimate as the one between a health care provider and his customer. Health care customers may be sick, in pain or simply embarrassed about their health condition ...