22 Customer Complaints That Became Company Legends

Last Updated on October 30, 2025 by Matt Staff Most customer service moments disappear in two emails. But every so often, a ...
Well+Good

‘I’m a Customer Service Agent—For Best Results, Don’t Do These 3 Things When Complaining’

Customer service agents explain what not to do when complaining about a product or service if you want a good result. If you have a problem with a product or service and need assistance to get it ...
Psychology Today

Mastering the Art of Complaints, for Customers and Businesses

Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...

Jamie Dimon says he still reads customer complaints himself because his staff filters too much: ‘The bureaucracy does want to control you’

“I still read customer complaints,” Dimon said at the America Business Forum in Miami on Thursday. “If they ask you a ...
Hosted on MSN

A Customer Was Complaining To A Retail Worker About A Sale Price Not Ringing Up, But Her Items Didn’t Technically Qualify For The Sale

When you work in retail, you often have issues where the cash register doesn’t have the most up to date sale information, so someone has to override a price. When the worker in this story had a ...
Black Enterprise

Supa Cent Responds To Controversial Customer Service Complaints About Black Businesses

Supa Cent is tired of the complaints against Black business owners. Supa Cent is receiving strong reactions to a video she posted in response to her company’s customer service complaints. The Crayon ...