Rocket CRM has introduced a new series of platform enhancements focused on strengthening customer relationship management ...

Customer Support and the entire Relationship Management has become the top priority for every customer focused financial services organisation. Companies have identified that increased competition in ...

Contact management is crucial for businesses as it centralizes and organizes information about customers, partners and suppliers. By maintaining a well-structured contact management system, companies ...

To best leverage your customer relationship management (CRM) system, you'll need to understand the features commonly found across CRM software. Most platforms include some sort of customer contact ...

Kana plans to build out its customer service experience management bona fides with its recent acquisition of contact center provider Ciboodle from the Sword Group. The point of the acquisition is to ...

Artificial intelligence is changing the foundation of customer relationship management, making data-driven engagement central to how companies operate. QuickBooks has introduced the Customer Agent, an ...

The communications provider strengthens its contact center platform with AI-driven workforce management capabilities through ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Strategy, Vision and Roadmap 2019, a report published by Enterprise Ireland, IDA Ireland and the Customer Contact Management Association (CCMA), looks at the impact of new and disruptive technologies ...

PLANTATION, FL--(Marketwired - May 12, 2014) - C3/CustomerContactChannels, a global provider of customer management solutions, announced plans to expand its current 300 seat operations in Guatemala ...