While CX pros are growing in headcount, they still face many hurdles as they grapple with driving behavioral change with customer experience management. Customer experience management can lead to ...

Adobe launches AI agents on its Experience Platform, offering tools for customer journeys, data insights, experimentation, ...

Adobe Inc. is getting into the agentic artificial intelligence game with the general availability of its first family of AI ...

This is about leveraging data and technology to understand and respond to customers, employees, suppliers and stakeholders in faster and more efficient ways. Enhancing experiences. Integrating tools, ...

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced it has received top scores and is a leader in the Ventana Research Customer Experience (CX) ...

FORT LAUDERDALE, Fla.--(BUSINESS WIRE)--ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and 500 firms, today announced its ...

MIAMI--(BUSINESS WIRE)--Foundever™, a global leader in the customer experience (CX) industry, today announced that it has been recognized as a Leader by Everest Group’s Customer Experience Management ...

Rocket CRM has announced a major expansion of its platform with the introduction of Rocket CRM Marketing Automation, a set of ...

What if every meal at your favorite restaurant felt tailor-made just for you? With the new partnership between Yumpingo, a leader in customer experience services for restaurants and ParTech, Inc. (PAR ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The growth in the customer experience management market is a direct reflection of the ...

Have you ever waited in a queue to have a driver’s license renewed and felt your frustration levels rising at the apparent lack of urgency, compassion and accountability? What can you do? You must ...