Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced an expanded ...

Rocket CRM has announced a major expansion of its platform with the introduction of Rocket CRM Marketing Automation, a set of ...

Rocket CRM has introduced a new series of platform enhancements focused on strengthening customer relationship management ...

SCRM development, as an innovative tool, is bringing new changes to enterprise customer relationship management. By ...

Rocket CRM has announced the release of expanded automation tools designed to advance customer relationship management and ...

Rocket CRM has unveiled a new phase of enhancements to its automation framework, reinforcing its commitment to advancing customer reputation management for organizations across various sectors. These ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

The impact of customer relationship management (CRM) implementation on firm performance is an issue of considerable debate. This study examines the impact of CRM implementation on two metrics of firm ...

The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

Rocket CRM has announced the release of expanded automation tools designed to advance customer relationship management and support Marketing Automation initiatives. These developments aim to help ...

Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced an expanded ...