TORONTO--(BUSINESS WIRE)--SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, announces the release of its 2019 Customer Relationship Management (CRM) ...

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While at LeWeb3, I caught Doc Searls session entitled "Turning the tables: What happens when the users are in charge." Doc is co-author of The Cluetrain Manifesto and widely regarded as a leading ...

A customer relationship management, or CRM, system uses a database to accumulate information about business prospects and customers, including product needs and purchasing history. Various businesses ...

The advent of a brave new world of connected products and services in the Internet of Things is forcing organizations of all sizes across nearly every industry to reconsider how they will interact ...

Business processes were once relatively static. New technologies would drive incremental process improvements, shaving off minutes or hours of work, or increasing productivity by several percentage ...

The vendor doubled the number of paying customers for its agentic AI platform in six months, executives said during a ...

Australian customers were today digesting the implications of last night's widely-predicted AU$7.6 billion acquisition of customer relationship management vendor Siebel Systems by Oracle. Information ...

According to research from Gartner, global spending on customer relationship management (CRM) software grew 15.6% in 2018, becoming the largest and fastest-growing enterprise application software ...