Social media is an indispensable marketing tool for modern businesses to provide customer service around the clock. Using Facebook or Twitter is a highly effective method of resolving or engaging with ...

Opinions expressed by Entrepreneur contributors are their own. When thinking about customer experience, many organizations fall into the pattern of believing that if they just hire friendly people and ...

FOX 5 NY's Teresa Priolo reports from Clifton, New Jersey to recount Target's new customer service policy, encouraging workers to smile at and make eye contact with customers.

Traditionally, customer service was confined to phone calls and emails. However, the advent of social media has shifted this paradigm. Platforms like Facebook and Instagram now serve as touchpoints ...