I’m spelling this out loud and clear so there’ll be no room for interpretation." But exceptional customer service requires room for interpretation–with your talented, well-trained, and fully empowered ...

Walmart is turning up the heat for the 2025 holiday shopping season with a sweeping deployment of artificial-intelligence ...

The first place someone turns when they open a yearbook is, of course, their own picture. This universal phenomenon has implications for customer service, including the following five points pulled ...

A pub hotel group has come top of the table and beaten the likes of Marriott and Hilton in Which?’s hotel rankings, whereas Britannia has come last for the twelfth consecutive time.