Customer service is a vital part of any business. Logically, most business owners, managers and employees know this. However, I've noticed poor customer service is one of the biggest reasons companies ...

How to Measure Indirect Customer Service Skills. Indirect customer service includes all of the factors that can affect a customer's impression of your business, such as employee approachability, ...

Ever wonder why some people seem to have a "gift" for working with customers and are the "go to" person in the organization whom everyone consults? It's simple: They have mastered the secrets to ...

In Field of Dreams, the voice in the cornfield tells Ray Kinsella, "If you build it, they will come." That may work in the movies, but if you want customers to keep coming back, you need a product or ...

If you work with clients on a regular basis, you always need to be on your game. Being good at customer service means that when you're grumpy, tired, or super-busy, you still project a friendly and ...

CX teams should be composed of members from across the organization, who bring a wide variety of skills. Building a successful customer experience (CX) team entails pulling in members with a number of ...

SAN FRANCISCO--(BUSINESS WIRE)--Upwork (Nasdaq: UPWK), the world’s work marketplace, today announced the 10 most in-demand skills for technology, marketing, and customer service independent talent on ...

HURRY IN. GIRL SCOUT IN THE HEART OF PENNSYLVANIA DELIVERED NEARLY 400,000 COOKIES THROUGHOUT THIS. THAT’S GOING TO VALID TODAY. IT’S PART OF THE ANNUAL GIRL SCOUT MEGA DROP WHICH IS AN ALL DAY EVENT ...

Telephone Skills for Enhanced Customer Service is a course designed to enable participants to understand the importance of proper telephone technique. Topics include using voice skills for effective ...

HVAC customer service is crucial to any business, as first impressions and lasting memories can help your company succeed. While HVAC companies are very service oriented, the customer-facing aspect ...