Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. This article is more than 9 years old. I was recently teaching a ...

There’s value in improving behaviors to increase customer satisfaction. Whether the pandemic has changed customer behavior forever or just the past year remains to be seen. One thing is certain; ...

A special event with its stunning decor and smoothly running program is actually the end product of a great deal of work by a true professional. An event coordinator takes pride in the delivery of ...