A customer walks into your service department with a question about a charge on their credit card. It's for a connected service subscription they didn't realize they'd signed up for. The free trial ...

Spam calls, customer service chatbots and uncancelable subscriptions ...

The White House announced on Monday a series of efforts to save consumers time and money. The initiative includes a proposal to make it easier to cancel subscriptions and memberships. It would also ...

When you have to call a customer service line, where's your patience on a scale of 1-10? "Most people start at a nine or nine-and-a-half," says Amas Tenumah, who wrote a book called Waiting for ...

Most of us are familiar with subscriptions. The business model goes back to at least the early 1800s with magazines and evolved to the milkmen of the 1860s who were paid to deliver milk door to door ...

Wouldn’t it be nice if every company made it as easy to cancel a subscription as it was to sign up? Of course, many don’t. It’s frustrating to call customer service lines that aren’t answered or get ...

Netflix makes subscription cancellations easy and hassle-free. Sirius XM’s cancellation process is complex and frustrating for many users. Customer service quality can signal game-changing differences ...