Sara Santora is a Newsweek reporter based in Florida. Her focus is reporting on viral social media posts and trends. Sara joined Newsweek in 2021. She is a graduate of Florida State University. You ...

Artificial intelligence is rapidly transforming the landscape of customer service, offering businesses new ways to engage with customers across borders and cultures. As organisations seek to deliver ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...