Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. You won’t succeed in ...

If you’re on a mission to improve your company’s customer service culture, adding a hospitality framework and mindset can be powerful in moving your initiative forward. If this distinction—between ...

Chris Singer approaches patients and their families sitting in a doctor’s waiting room with a smile every time. As the OptumCare vice president of patient experience recently made his rounds at the ...

The hospitality industry is reporting promising (albeit anecdotal) results from this training. They say its great for business because it provides hotel guests with a warm and friendly environment, ...

The Ritz-Carlton Hotel Company is legendary for its extraordinary customer service (hospitality). Here are seven essentials that you can bring to your own industry as well. When something goes wrong ...

Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

SPRINGFIELD, Mass. (WWLP)– Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College (STCC). The ...

Spa Palmera–part of Southern Florida’s The Boca Raton resort complex–is considered to be one of the top spas in the world. And I know it didn’t get to this position by delivering poor customer service ...

Lagos — Mary Dinah is a young Nigerian entrepreneur and the president of Dinahsty Hospitality Ltd, a London- based company, whose mission is to re-define service excellence in Africa. Under this ...

WHEN they discover the mystery shopper has been and gone many business fear the worst but not the Premier Inn, Bolton. For the budget hotel, on Chorley New Road, Bolton, received a certificate for ...