Discover how curiosity, adaptability and empathy help the CS team at EDGE  turn client priorities into lasting partnerships.

CX teams should be composed of members from across the organization, who bring a wide variety of skills. Building a successful customer experience (CX) team entails pulling in members with a number of ...

Customer service is a vital part of any business. Logically, most business owners, managers and employees know this. However, I've noticed poor customer service is one of the biggest reasons companies ...

How to Measure Indirect Customer Service Skills. Indirect customer service includes all of the factors that can affect a customer's impression of your business, such as employee approachability, ...

The skills that were needed to execute your 2020 marketing plan were much different from those needed to make it successfully through the end of the year. 2020 was marked by a pandemic, social ...

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

It's time to open them up as more strategic advocates for business transformation. The business recognizes that this is needed. It's a matter of adapting the corporate culture, and finding or ...

Employees in England's labor pool with good customer skills are a rare breed across a broad reach of industries, according to the new "National Employers Skills Survey 2005: Main Report." The survey, ...

“The insurance executive of the future will look very different from today. They’ll be defined less by technical mastery ...