Voiso, the AI-powered contact center platform helping global businesses deliver human-first customer experiences at scale, ...

Discover how curiosity, adaptability and empathy help the CS team at EDGE  turn client priorities into lasting partnerships.

Shopify reports that customer feedback drives business success by guiding product development, evolving marketing strategies, ...

The customer experience is critical. Here's how the customer success team can incentivize the growth of your business.

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer success teams across software companies monitor key metrics religiously—reviewing ...

Why is the customer experience so important? Prioritizing the customer experience (CX) is crucial for any company's success. Organizations that are "customer experience-driven" consistently ...

The Customer Success Festival will be held on February 12-13, 2025, in Austin, Texas. This two-day event will bring together industry leaders, customer success managers, and executives to explore ...

Salesforce has cut 4,000 customer support jobs and replaced them with artificial intelligence (AI) agents, CEO Marc Benioff said recently.

FirstClose ™, a leading fintech provider of data and workflow solutions for mortgage and home equity lenders nationwide, ...

The Customer Success Festival, hosted by the Customer Success Collective, will take place on May 21-22, 2025 in Las Vegas. This two-day event will bring together leading minds in customer success to ...

Technosoft Automotive is proud to announce Technosoft Automotive Days 2025 (TSAD2025), a three-day global online event taking place from October 7-9, 2025. This annual gathering brings together ...

TraceLink, the largest end-to-end digital network platform for intelligent orchestration of the supply chain, has announced that Lisa Reinhold, Senior Vice President of Global Customer and Network ...