When a conversation feels difficult, don’t start with emotion; start with observation. Borrow a trick from military ...

We have all met people who are so prickly and difficult that no one wants to handle them. But it has taken these contentious times to make this a common occurrence. Divisiveness makes normal ...

We've all met that one person who treats feedback like an insult wrapped in words. Instead of reflecting, they react-and every conversation turns into damage control. It's exhausting, right? Some ...