Justin Dover is a network administrator at Harpeth Hall School in Nashville, Tenn. He has presented at many conferences, including the Laptop Institute. Running an efficient computer help desk is a ...

Western Technical College Computer Support Specialist students will be offering a technology support help desk for the community from March 7 to April 8. Services will be available online, over the ...

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A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

When you've got all these professional radio voices, you might as well use 'em. Sharp-eyed readers of Mixed Signals may remember a post from David Folkenflik last month about a small technical change ...

Sometimes just sending a text message is the most effective way to get in touch with someone, and doing it with a full-size keyboard can be far more comfortable than using your thumbs on your ...