Genesys Telecommunications Laboratories Inc., Daly City, Calif., a subsidiary of Alcatel, announced that U.S. Xpress Enterprises Inc. has installed Genesys call center software. U.S. Xpress is the ...

Aug 31 (Reuters) - Privately-held contact center company Genesys agreed to buy Interactive Intelligence Group Inc for about $1.4 billion as it looked to build scale in the face of fierce competition ...

Genesys Telecommunications Laboratories Inc., a call-center software company that counts Permira and Technology Crossover Ventures as backers, agreed to buy rival firm Interactive Intelligence Group ...

With each call center generating more than 30,000 hours of interactions weekly, it’s nearly impossible for analysts to find valuable customer data among the noise. In the latest Call Center Commerce ...

(Reuters) - Genesys Telecommunications Laboratories Inc, a U.S. provider of call center software, is in talks to acquire the contact center business that its peer Avaya Inc [AVXX.UL] is hoping to sell ...

CounterPath, a provider of desktop and mobile VoIP software products and solutions, has announced that Genesys, an large contact center software supplier and Alcatel-Lucent company, will integrate ...

Genesys has released new cloud-based workforce management software for contact centers. The product uses AI to forecast how busy a contact center will be at any given time and to generate ...

IBM and Genesys, an Alcatel-Lucent company, have been developing, marketing and deploying call center solutions together for eight years and have more than 300 joint customers around the world, ...