When training employees, remember that good customer service is not just about resolving problems. It's ensuring that every interaction with customers gives the message that you are ready, willing, ...

Olivier Pailhes is the CEO and co-founder of Aircall, a cloud-based call center platform, used by businesses and call centers globally. The turbulence of the waves of the pandemic, punctuated by brief ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...

Customer service is a vital part of any customer-facing business – it is an especially necessary part of the success of a retail business. Although often ignored as a security function, customer ...

If you’ve been on the phone with customer service recently, there’s a good chance your first interaction was with a bot, or maybe automated voice, telling you to press some number to get to a menu to ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

Email, in-app messaging or even a good old-fashioned phone call can put you in touch with Hyatt customer service. Many or all of the products on this page are from partners who compensate us when you ...