Zoho Desk Zoho's customer service software has been around since November 2016. More recently, the platform has achieved 45% year-over-year revenue growth for the past five years and serves more than ...

Handling support requests is about more than just answering the phone. It's also essential to track and manage support issues from the initial inquiry to the ultimate resolution. That's where help ...

Customer service is crucial to every business, and most companies need software to manage their customer support workflow. Help desk software makes managing this workflow easy and boosts your support ...

Alan Joch has been an independent business and technology writer for more than a decade. His expertise includes server and desktop virtualization, cloud computing, emerging mobile applications, and ...

Artificial intelligence is rapidly changing the world of customer service and call centers. Developing economies worry they’ll face the brunt. Suumit Shah never liked his company’s customer service ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Roula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter. How many times do you call a customer service help desk before reaching breaking point? I came close when ...