When thinking about brands that I am personally loyal to, the level of customer service I’ve received from them over the years is one of the main reasons why they’ve won my loyalty. Throughout my ...

Good customer service comes with many benefits, such as increasing loyalty and growing profits. Learn how to implement good customer service at your company. It's an all-too-familiar scenario. You ...

We've all been there - the dreaded call to a customer service line... AUTOMATED VOICE: Please hold while your call is being transferred. MCCAMMON: ...Frustrating automated menus, long wait times. And ...

The pressure and stress employees are under when short-staffed can degrade a business’s service and quality output. This decline directly impacts customers and can negatively affect a brand’s ...

Gen Z demands instant, effective customer service — no holds, no useless bots. Multimodal AI-powered support enables seamless, channel-hopping conversations without friction. Future-ready businesses ...

It’s important to ensure everyone has a positive experience with your brand across all touchpoints. A great way to make this happen is by creating a customer journey map. This will provide you with ...

The modern business landscape demands that companies prioritize customer satisfaction to stay competitive. This article discusses six actionable strategies to foster a customer-centric culture within ...

You're frantically trying to resolve an issue with a recent online purchase. It's late, you're frustrated, and you need help now. You reach out to customer service, dreading the thought of navigating ...

Within three years of starting Help A Reporter Out (HARO) from his apartment, as a favor to his friends, Peter Shankman was achieving a staggering 79 percent open rate among its users -- and had ...