Why businesses are turning to unified ITSM platforms to standardize change management and maintain continuous compliance ...

Eliminate repetitive manual work, accelerate resolution times, improve consistency, and deliver a more reliable service with ...

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. A typical IT service desk receives multiple simple and easily ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

Building AI agents with Tray.ai’s Merlin Agent Builder Enterprise teams use Tray.ai’s Merlin Agent Builder to create, deploy, and scale AI agents—like ITSM, knowledge, or support ticket agents—on a ...

As organizations and agencies modernize IT operations to improve service quality, security and efficiency, AI-driven IT service management, dubbed ITSM, has emerged as a transformative capability. But ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--For six years running, ServiceNow (NYSE: NOW), the company that makes work, work better for people, has been named a Leader in the 2019 Gartner Magic Quadrant for ...

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...

If you work in IT service management, these are the 10 skills you’ll need in order to be successful in the years ahead. New technologies like machine learning, cloud computing and IoT are changing how ...