Verizon Business has added IP-enabled speech services to its portfolio to help enterprises offer improved self service to their customers with a minimal investment. The new capability, provided by ...
9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...
KANSAS CITY, Kan.--(BUSINESS WIRE)--Partner Meeting – Computer Instruments, Inc. (CI) – a seasoned innovator and leading developer of Cloud and Premise based voice portal solutions (IVR) for the ...
Does Cloud IVR Integrate as Quickly as It Deploys? Your email has been sent Cloud IVR can give you access to valuable data through integrations, if you know how to ...
“It's a natural extension of our AgencyWeb product suite that's ideal for those agencies needing to expand their ability to coordinate with employees regardless of location.” states Sr. Product ...
CallMiner, the global leader in AI-powered conversation intelligence and customer experience (CX) automation, has been named a core performing provider in the refreshed CMP Research Prism for ...
OMAHA, Neb.--(BUSINESS WIRE)--West Interactive, leading provider of hosted and managed automated customer contact solutions, today announced a managed service offering that simplifies the design, ...
Moving 800-number IVR infrastructure from on-prem to host, increasing percentage of self-resolved calls, while keeping in-house control of application changes. The Synapse Group is a Stamford, CT, ...
Voxeo Corporation, a VoiP business once backed by Crosspoint Venture Partners and Mayfield Fund, -focused acquired IMified, a hosted instant messaging application development and deployment platform.