From cloud migration to AI-powered chatbots and Internet of Things-enabled (IoT) public safety measures, local governments are finding innovative ways to modernize municipal operations. And in so ...

Public-sector organizations face a unique set of challenges when it comes to managing service delivery for both citizens and employees. Limited resources, tight budgets and fragmented processes can ...

The IT services industry has come a long way in the last three decades due to three core change factors. First, technology has advanced from legacy mainframe systems to cutting-edge, cloud-enabled ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

Moving into 2025, government agencies are facing a flurry of opportunities and uncertainties as they navigate new mandates, slightly bigger IT budgets, readier access to emerging technologies, and ...

AI agents hold great promise for improving enterprise applications and business workflows. With the ability of agents to automate a broad swath of end-to-end business processes—learning and changing ...

Today, TeamDynamix introduced AI Service Assist, a powerful extension of its core IT Service Management (ITSM) platform that leverages AI agents with native integration and automa ...

The Police Digital Service has defended its decision to cut the size of its flexible IT workforce, as sources raise concerns ...