Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of a first-party voice channel to Dynamics 365 Customer ...

Microsoft is addressing legacy data silos and advancing digital transformation with a combined two-in-one product, Dynamics 365. The new solution, scheduled for release this fall, pulls together customer relationship management from Dynamics CRM and ...

Microsoft employees often are required to eat their own dogfood, a k a test their own products and services before release. So it shouldn't surprise me -- though it still does -- when one product unit at the company uses another's as an integral part of ...

DENVER, Colo., and REDMOND, Wash. — Aug. 30, 2023 — Lumen Technologies Inc. (NYSE: LUMN), a multinational technology company, is working with Microsoft Corp ...

Microsoft made big waves this year with its ChatGPT investments and generative artificial intelligence enhancements to Bing search and its Edge browser — for better or for worse. Today, it went down the customer experience and marketing path among others.

Microsoft has announced the launch of Dynamics 365 Contact Center, an AI-powered solution designed to enhance customer engagement for contact center workers. Dynamics 365 Contact Center will become available on July 1 2024 as a standalone system that’s ...

Video conferencing and online collaboration tooling has been extremely important the past year or so in light of hybrid work environments during the ongoing pandemic. This is why Microsoft regularly updates Teams with new features such as Webinars, Reading ...

In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver seamless, tailored experiences across every touchpoint—from sales and service to marketing and support. To meet these demands ...

Hendrick Automotive Group is one of the largest privately owned automotive dealership groups in the United States. The Charlotte, North Carolina–based company operates more than 130 dealerships, collision centers, accessories dealership installers, and ...

IT Max Global highlights how generative AI, specifically Microsoft’s Copilot, is transforming the customer service landscape while delivering AI-enhanced, cohesive experiences that are responsive, contextual, and personalized. Generative AI in the form ...