RightNow Technologies has released a multi-channel service that links customer service data and marketing data to improve customer communications. The suite of services is called RightNow Service, and ...

Heard on a service company’s answering machine: "We realize you are still holding. Please do not hang up, as this will further delay your call." The truth is that banks are also the butt of similar ...

Is multi-channel service quality within reach for all, asks Angus Hislop, head of European financial Services, Cisco Internet Business Solutions Group In 1997,Coopers&Lybrand's international banking ...

Abstract: Best-in-Class organizations execute on a strategy that supports the multi-channel nature of customer requests. These leading organizations do not just open up their service infrastructures ...

Content alone won’t cut it. A multi-channel distribution strategy is the key to expanding your reach. Learn how to do it right. Content is everywhere. Consumers are inundated with it throughout the ...

In this day and age, there is absolutely no excuse for not taking advantage of the countless ways to market yourself and your business. That’s a little harsh, yes, but the reality is that technology ...

Millenials, and even Baby Boomers, expect and demand a certain level of multi-channel service and accessibility from their B2C providers. And by 2017, the highly-educated and tech-savvy Generation Y ...

Amid the continuing cord-cutting debate, SNL Kagan says multi-channel service providers continued to grow last year, but the gain of 46,000 was down from 280,000 in 2011. By Georg Szalai Global ...