NICE WFM cloud-based suite helps iQor augment employee scheduling flexibility and improve engagement “iQor is dedicated to putting our employees at the forefront,” said Loren Dennis, Senior Vice ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) announced it has been named the market share leader based on number of seats for workforce management in DMG Consulting LLC’s 2023-2024 Enterprise ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today introduced NICE Enhanced Strategic Planner (ESP), a cutting-edge offering designed to empower contact centers in making intelligent, accurate ...

Infused with AI capabilities, NICE’s CXone WEM is recognized for its focus on the agent experience across digital and voice channels and its commitment to CX innovation NICE CXone’s workforce ...

NICE Systems (NASDAQ: NICE) today announced it is helping Air China streamline its service operations in order to enhance efficiency across its five contact centers. The leading Chinese airline ...

The solution, which leverages WorkFlex's technology, offers benefits across the organization. It is available via mobile app, allowing managers complete visibility while on-the-go and giving employees ...

Nice NICE recently announced that Maxicare, a leading Health Maintenance Organization in the Philippines, has significantly enhanced its contact center operations by fully leveraging NICE Workforce ...

HOBOKEN, N.J., November 26, 2024--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that Maxicare, a leading HMO in the Philippines offering medical insurance and healthcare plans, has shown great ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. In addition to increasing operational efficiency and agent productivity ...

The $1.6 billion credit union said the system has facilitated forecasting, schedule adherence, schedule management and an increase in contact center efficiencies. The company said its Release 4 allows ...

HOBOKEN, N.J., September 10, 2024--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that NS (Dutch Railways), the principal railway operator in the Netherlands, has successfully moved its customer ...

Contact center departments comprise a set of complex, unintegrated technologies that deliver quality service to its customers. See why workforce management teams need cloud-ready, deeply integrated ...