One of the largest telecommunication providers that offers both wireless and wireline services in Canada wanted a credible third party to assess their contact center activities, identify service gaps, ...

Once strategic objectives are set by a company’s executive team and its board of directors, managers must move to enable the business’s operations to achieve these goals. All businesses face risks in ...

Some important dates and deadlines for the 2024-2025 performance management period are listed below for Administrative Operations staff. March 3-17: Employees complete a self-assessment of their goals ...

Centralized remote monitoring is reshaping power plant operations, enabling specialized teams to oversee multiple facilities ...

Challenging circumstances posed by the pandemic make it more important than ever for hospitals to focus on financial health. The situation calls for innovation, and hospital leaders must plan for the ...

Operational performance ratios measure how different aspects of a company's finances are performing. The fixed-asset turnover ratio, operating cycle ratio and revenue per employee ratio each provide a ...

End-to-end visibility gaps and unclear decision rights are turning logistics performance into a test of cross-functional coordination. Accountability and performance in interconnected logistics ...

To support the military operations that toppled the Taliban and Saddam Hussein, the U.S. and its allies have had to rely on a wide range of weapons systems that had never been fielded. The rigors of ...