CSO Insights first presented our Sales Relationship/Process (SRP) Matrix™ in 2007 and we have been tracking its key metrics for the past eight years. The SRP Matrix serves as a framework for firms to ...

A recent visit to several auto repair shops for an estimate reminded me as to how important good customer service is for both the customer and the business. In one case, it was made clear to me what ...

Apromore earns Leader title for second year, continues delivering measurable value to customers through AI innovation and full-spectrum task and process mining Apromore, a global leader in process ...