Hackers have compromised the support system of American video game publisher 2K and now are sending support tickets to gamers containing the RedLine password-stealing malware. 2K is the publisher ...

Your current pricing model might need updating. Usage-based pricing enables faster iteration, fairer customer relationships, ...

In the first four months of 2023, tech companies laid off over 185,000 employees. Although the data doesn't specify which departments got the ax, my experience in B2B software tells me they're gutting ...

American video game publisher 2K has confirmed that its help desk platform was hacked and used to target customers with fake support tickets pushing malware via embedded links. "Earlier today, we ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More “Agentic AI,” or AI agents, have been the talk of the enterprise since ...

Talking to business leaders about AI these days can often feel paradoxical.On one hand, AI is becoming a steady part of ...

The ability to provide fast, accurate, personalized, relevant answers to customer queries helps enhance your customers’ experiences—but you need the vision to make it happen. Customer experiences and ...

In today's hyper-connected world, customer experience (CX) reigns supreme. Imagine this: You're engrossed in a movie on a Friday night, popcorn in hand, when your streaming service suddenly sputters ...

‘Any information that a customer may have shared with Cloudflare in our support system—including logs, tokens or passwords—should be considered compromised,’ the company says in a post Tuesday.

Customers angry over the company’s switch to AI-driven tech support are saying things like: “It is so infuriating that Salesforce wants to abandon things that currently work.” Updated 10:29 am EST to ...

A recent CNN investigation uncovered a disturbing trend: thousands of Airbnb guests have reported finding hidden cameras in their rental properties. Law enforcement has recovered hidden cameras from ...