Companies that develop tech solutions for non-industry clients (or their internal “clients”) face a common problem: Most non-tech professionals don’t “speak tech” and can have difficulty explaining ...

Engadget readers like yourself are probably more tech savvy than the average person. That means you may get roped into helping older family members with email woes, new phone setups, or deciphering if ...

Brooks Memorial Library announces the introduction of Talking About Tech, a monthly drop-in opportunity where technology users bring their questions and their advice about electronic devices and how ...

‘Tis the season: time to gather with friends and family and answer an endless barrage of hideous tech support questions. You’re reading this Web site. That means you’re the most technical person in ...

A company with Arlington roots is using AI to improve tech support for companies around the world. A “new take on the IT help desk,” Fixify seeks to minimize the need for humans in resolving a range ...

General Dynamics Information Technology rolled out a conversational artificial intelligence known as Amelia, rendered here, as part of the U.S. Navy Enterprise Service Desk endeavor. (Photo ...

A new tool uses machine learning to help readers discover answers to common climate-related questions, written and edited by journalists on the Climate desk. By Josh Ocampo Times Insider explains who ...

No one knows why the retired exec continues to hang around the office, but they know to expect extra tech support questions from him Our tech support team endeavors to address and solve every issue or ...