The business process outsourcing (BPO) market is growing at an unprecedented rate as technological advancements transform traditional BPO models to keep up with evolving business needs. As BPO service ...

Discover how AI is transforming the Business Process Outsourcing sector, enhancing efficiency, productivity, and strategic partnerships in IT outsourcing.

Uganda’s current BPO industry is made up of only 30 small players, none of whom have more than 50 employees, due to a lack of government direction and challenges the strategy will aim to address. On ...

Senate committee on labor chairman Sen. Raffy Tulfo emphasized the urgent need for the passage of a bill that would provide ...

The business process outsourcing (BPO) industry has long thrived on a straightforward proposition: supply affordable offshore labor for routine business tasks. But within that reliability, Anthony ...

IBEX Limited is a global provider of BPO services and customer engagement technology solutions. The company's performance is influenced by macroeconomic conditions, but its focus on technology-driven ...

Uganda’s plan to become part of a major player in the international Business Process Outsourcing (BPO) has been boosted with a commitment from a leading player willing to invest in the long-term ...

Pankaj Vaish is the managing director for global IT-BPO delivery at Accenture Ltd., responsible for running the BPO delivery network and overseeing the growth and expansion of Accenture’s business ...

Artificial intelligence is reshaping the business process outsourcing industry at a noticeable pace, but most of today’s AI platforms likely won’t survive the next few years, according to Acquire ...