If you’re the unofficial “tech support” for your family, a new feature hidden deep within Windows 10’s Anniversary Update should be welcome news. It’s called Quick Assist. Anyone who works in the ...

Please note: This item is from our archives and was published in 2017. It is provided for historical reference. The content may be out of date and links may no longer function. Q. I have become the ...

Security researchers have detected Storm-1811, a financially motivated cybercriminal group, exploiting Quick Assist, a client management tool, in social engineering attacks. According to a technical ...

Cybercriminals have found a new vector for ransomware attacks by abusing the Windows Quick Assist feature. These financially motivated attackers, known as Storm-1811, use social engineering tactics to ...

Remote desktop connections have many uses, whether it's for professional purposes or helping someone out. You've probably had to help a friend or family member over ...

Following a recently documented Black Basta ransomware vishing campaign, Microsoft Threat Intelligence acknowledged May 15 that a financially motivated threat actor tracked as Storm-1811 since ...

Hackers have been observed combining spam, a classic IT tech support scam, and Windows built-in remote control and screen-sharing tool, Quick Assist, to deploy the Black Basta ransomware variant.

The first thing you need to do is talk to Microsoft over the phone or chat. After a professional conversation, you will be given a six-digit code once the support is clear that the situation may not ...