Customer satisfaction stagnating despite massive investment. Since 2013, U.S. companies have spent over $100 billion on CX related initiatives — with no detectable return. Pent-up customer defection ...

U.S. businesses have poured over $100 billion annually into customer experience since 2013, according to ACSI. Thirteen years ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--American Customer Satisfaction Index: The American Customer Satisfaction Index (ACSI) was established in 1994 at the Ross School of Business, the University of ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--American Customer Satisfaction Index: The American Customer Satisfaction Index was developed at the University of Michigan by a prominent group of scientists under ...

Delta Air Lines was a traveler favorite over the last year, while Southwest lost some of its appeal for passengers amid major corporate changes.

For several years, car buyers in the U.S. have used the American Customer Satisfaction Index (ACSI) score to evaluate the general customer satisfaction parameters surrounding car brands in the country ...

Planning a big DIY project? A massive new customer satisfaction study just revealed the absolute three best hardware stores ...

A recent ACSI study analyzed customers’ experience with major fast-food chains in the U.S. How do your favorites stack up? Getty/iStock Grabbing takeout has gotten more expensive, but customers’ ...

Does bigger mean better? Several supermarkets make Progressive Grocer's top 100 ranking, but what about their customer ...

Consumers were most satisfied with brands that heavily invest in foodservice. Strength in foodservice served as a differentiator for the top-rated chains, according to ACSI. Wawa is a three-time ...