Empower field agents with all new Cisco Finesse Mobile Agent app with an enhanced intuitive user interface and advanced integration for smooth contact center operations. Bethesda, MD (PRWEB) - ...

TORONTO, ONTARIO--(Marketwired - March 3, 2015) - Upstream Works, the leading provider of omnichannel insight and automation solutions for contact centers, announced Upstream Works for Finesse Voice.

Healthcare providers are adopting Cisco Finesse integrations to handle growing volumes of patient data and communication needs. Solutions from partners like Hyro, NovelVox, and Comstice embed AI, ...

A social media engine for the contact center; a new widget-based agent desktop; and a media capture platform. Today Cisco announced three new additions to their contact center--or as they put it, ...