An effective CX program depends in no small part on having the right manager in place to lead the way. An effective customer experience program depends in no small part on having the right manager to ...

Customer experience often falls to the lower-level customer service representatives, but the biggest impact can come when a manager steps in with a customer. It doesn’t take much time, but a manager ...

The race to own customer experience is on. Beyond the accounting profession, companies are recognizing the importance of delivering a rich client experience to differentiate themselves from the ...

Adobe announced new Adobe Experience Manager capabilities that endeavor to combat recurring customer experience management issues. This week, Loni Stark, vice president of strategy and product at ...

Founder of FPW Media, creating industry-leading brand experiences that engage the next generation of decision-makers in a fast-paced world. Professional service businesses tend to invest significant ...

Jasmine McWherter was promoted to Client Experience manager at Psychological Associates, a consulting company that applies behavioral science to business performance. Her responsibilities include ...

SPRINGFIELD, Mo.--(BUSINESS WIRE)--Classy Llama, a leader in digital consulting, ecommerce, and integration solutions, announces the addition of Adobe Experience Manager (AEM) to its growing expertise ...

South West technology company, WestSpring IT, are backing their commitment to putting client experience first by welcoming Mark Salen and Dan Butler. Their clients include Halo Leisure, Circadian ...