As organizations design the experience they want to offer their customers, two important questions surface that all leaders should consider: How will your unique customer experience be measured? And ...

The latest 2022 research focused on the connected customer experience found that 88% of customers say the experience a company provides is as important as its product or services -- up from 80% in ...

One bad experience can drive your customers away. According to PwC research, more than 30% of customers are likely to walk away from a brand after just one bad experience. On the other hand, buyers ...

A golden rule in marketing is the more you know and understand your customer, the better you can serve them. Any data you have on the people in your market is an asset in this context. The best ...

There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a disclosure ...

How leading companies like Ulta Beauty and Liberty London are harnessing AI to enhance customer experience, from personalization to efficiency. Customer experience (CX) teams are implementing ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Reltio is getting into the Customer Data Platform (CDP) space today with ...

Tredence, a data science and artificial intelligence solutions provider, has launched Tredence Customer 360, a customer intelligence solution for telco, media, and technology firms. Built on Google ...

Chief marketing officers need to adapt to their new kinda important duty: leading customer experience. Great news, CMOs: customer experience (CX) is the future … and if you aren’t already, you’re ...

Singaporean consumers love the service provided by their national carrier, selecting Singapore Airlines as their top brand for customer experience. Customers in the market can be highly discerning ...

REDWOOD SHORES, Calif.--(BUSINESS WIRE)--Reltio®, a leader in data unification and management, today announced the launch of the Reltio Lightspeed™ Data Delivery Network, a groundbreaking innovation ...

Grab tops Malaysia's list of top brands for customer experience with the self-described super-app used to speed up many day-to-day activities of Malaysians, from transportation to grocery shopping, ...