Available only through Call Center Coach , the Servant Leader App is the first Leadership Execution System that operationalizes Servant Leadership for contact center supervisors. It is not a generic ...

AI copilots, governance frameworks, and human oversight can close the readiness gap and deliver trust at scale.

MIAMI and PALO ALTO, Calif., Nov. 1, 2023 /PRNewswire/ -- Foundever™, a global leader in the customer experience (CX) industry, has announced a new strategic partnership with Zenarate, the leading AI ...

The growing business realization of this core purpose and critical pursuit has spawned many initiatives termed “customer-centric,” “customer-first,” “customer-focused,” “customer-oriented” and are, ...

To say that customer experience is important might be the understatement of the decade—or at least of the previous few years. The business benefits of focusing on customer experience can't be ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

Twenty-five years ago, there was less of a need for utility companies to act as strategic advisors to their customers. Energy was simpler then; there were fewer options for electric and gas usage, and ...

When you visit pubs today, it is clear the standard of customer experience and the quality of training offered, vary hugely from site to site and business to business. With an average of 34 pubs ...

The purpose of a business is not merely to make a profit but, more importantly, to make customers. It is only from the development of that connection - between a business and its clients - that profit ...