Discover how curiosity, adaptability and empathy help the CS team at EDGE  turn client priorities into lasting partnerships.

The "age of the customer" has had a dramatic effect on organizations. New positions abound that didn’t exist five or 10 years ago. One of those positions is the customer success manager. The concept ...

Texas-based fintech FirstClose named a 20-year mortgage industry and technology veteran as vice president of client success.

“Customer success is where 90% of the revenue is,” said Jason Lemkin at the 2015 Gainsight Pulse conference. Lemkin, now managing director of Storm Ventures and software as a service (SaaS) maven at ...

What comes first: Sales or Customer Success? Many growing startups pressure themselves to start selling as soon as there’s a viable product to sell. “Set up Customer Success functions” goes on the ...

Our Young Guns profile takes a weekly look at some of the young talent across the advertising, ad tech, marketing and media sector in Australia. It aims to shed light on the varying roles, people and ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More As business-to-business (B2B) companies and software vendors know, ...

Microsoft is making a few changes to the organization structure of the company, as it usually does during the start of its fiscal year, which begins on July 1. While some years’ changes have seen the ...