It’s up to the marketing team to think about customer experience management. But what exactly is it and how do you get it right? Alex Blyth reports Customer experience management (CXM) is not a new ...

While CX pros are growing in headcount, they still face many hurdles as they grapple with driving behavioral change with customer experience management. Customer experience management can lead to ...

Adobe launches AI agents on its Experience Platform, offering tools for customer journeys, data insights, experimentation, ...

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and ...

STAMFORD, Conn.--(BUSINESS WIRE)-- The increasing integration of applications for managing customer experience (CX) is changing how enterprises monitor, understand and improve interactions and ...

Rocket CRM has introduced a new series of platform enhancements focused on strengthening customer relationship management ...

Customer experience writer and keynote speaker Stan Phelps once said, “Customer experience isn’t an expense. Managing customer experience bolsters your brand.” In the present-day business landscape, ...

Would it surprise you even the slightest bit if I told you that customers will overwhelmingly pay more money for great customer service? In fact, most say they will pay up to 13 percent more and when ...

Smart CRM systems, such as Zoho CRM, have become ideal choices for businesses to manage multiple clients, enhance customer satisfaction, and drive business growth due to their powerful features and ...

The communications provider strengthens its contact center platform with AI-driven workforce management capabilities through ...

For the federal government, there was really nowhere to go but up in the latest Customer Experience Index released by Forrester Research. Yet, despite a better score this time around, the government ...