Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter. Desk.com, which ...

Salesforce.com’s Desk.com service is about to add multilingual support to the cloud-based help-desk software, the company said Thursday. Beginning on June 6, Desk.com will have support for 39 ...

Salesforce.com is working to make Desk.com, the customer service platform for small and medium businesses that it launched in January, more useful for global companies by announcing support for ...

SAN FRANCISCO, Oct. 3, 2014 /PRNewswire/ — Salesforce.com (NYSE: CRM), the world's #1 CRM platform, today delivered Desk.com for Retail, giving SMB retailers a competitive advantage during the peak ...

While some small companies still shy away from business intelligence and analytics tools, they can be powerful differentiators, especially in the area of customer service. So the Salesforce Desk.com ...

Small businesses just starting out may dream of world domination, but that’s a difficult goal to achieve if you can’t interact with customers in more than one or two languages. Enter Salesforce’s Desk ...

Desk.com, Salesforce.com's social and mobile help desk platform for small and midsized businesses, earlier this week released several new business reporting analytics tools. The product, known as Desk ...

Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter. Desk.com, which ...