The rise of the CXO hasn’t fixed customer experience. It’s masked the real problem: ownership without execution.

AI promised relief. Instead, many agents are juggling dashboards, prompts and metrics that quietly increase stress and erode ...

EU Digital Experience and Martech vendor consolidates portfolio of acquired and built brands, announces AI agent choreography ...

The problem isn’t tools or data volume. It’s architectures, decision cycles, and how teams are built to respond.

Google’s Gemini bet on Gmail highlights why inbox data may be the deciding factor in who wins AI-powered commerce.

Two CMOs revive a Patriots-Seahawks rivalry, blending Super Bowl predictions, city pride and leadership lessons under pressure.

What failed as consumer hype is reemerging as infrastructure for AI agents, autonomous transactions, and machine-to-machine ...

Voice AI interactions jumped 212% year-over-year as enterprises scale intelligent automation across contact centers.

The MVPs span three categories: 120 Technology, 37 Strategy and 56 Ambassador. Eleven recipients reached 10-year status, ...

Consent asymmetry and “opt-out hurdles” are drawing fines. The compliance gap is technical, not legal language.

Accel leads the round, joined by WillowTree Ventures, MVP Ventures, as Fibr AI turns websites into adaptive experience systems built for modern traffic—human and AI alike SAN FRANCISCO, Feb. 4, ...

Customer data integration (CDI) unifies data from multiple sources, creating a complete and accurate view of customers. It’s how your favorite online store knows exactly what you’re looking for—even ...