The experience management vendor added AI analysis in 13+ languages, segment-level auditing and self-service survey tools to ...

You never met the customer you lost. But you approved the phone system, the staffing and the policy that drove them away.

Most CX leaders can name the AI vendor they want. Few can pass the seven-question readiness test that decides if it actually ...

Two-hour caps, overnight blocks and hidden likes hit teen supply on Meta. Your costs will move first. Here's what to measure before rivals sign on.

Two new Model Context Protocol (MCP) servers enable teams to recruit participants, create studies, and validate AI-generated ideas from within ChatGPT, Claude, Figma Make, and other AI applications — ...

Stravito's MCP Server brings the market and consumer research enterprises own into the AI tools teams already use STOCKHOLM, Sept.

On Sept. 10, Automattic told CMSWire Matt Mullenweg is on paid leave and Mark Davies is interim CEO. Today, they say ...

Green adoption dashboards can mask friction, compliance risk and customer damage. Here's how to see what's really happening.

System of record' is one phrase covering three different jobs — and most vendors only actually do one of them. Here's the six ...

ChatGPT is shifting from drafting replies to taking action inside CRM and support tools — CX teams need new governance now.

Four frontline AI failures can drain brand equity fast. A CX-led framework of guardrails, audits and escalation contains them ...