The criteria in these standards can help CX leaders and teams prepare to benchmark their CX programs and create a plan for optimization.

CX automation is the only way forward, and AI technology is changing the game, Verint CEO Dan Bodner said at his company's Engage conference Tuesday.

Zeta Global's Intelligent mobile solution launches ahead of schedule, while Zeta AI Agents unleash new customizable agentic workflows ...

MessageGears' new campaign prioritization offering seeks to enhance segmentation and personalization across channels.

The acquisition of AGENT511 expands Message Broadcast's customer engagement software for the electric utility industry.

Artificial intelligence produces impressive results for companies willing to take a chance on it, speakers point out at Verint's annual conference.