ACSI has published this year’s Telecommunications, Cell Phone, and Smartwatch Study, and Apple’s results are a bit of a mixed ...

Samsung has edged past Apple for the top spot in customer satisfaction for cell phones, according to the American Customer ...

Macworld reports Apple’s customer satisfaction score dropped to 80%, falling behind Samsung’s 81% in the American Customer ...

Customer satisfaction stagnating despite massive investment. Since 2013, U.S. companies have spent over $100 billion on CX related initiatives — with no detectable return. Pent-up customer defection ...

Samsung beats Apple in the latest US customer satisfaction survey as users praise AI features, battery life, and flagship ...

Customer satisfaction among ISPs, wireless phone service, and cell phones rises, while smartwatches are stable, according to ...

A new report from American Customer Satisfaction Index shows that smartphone satisfaction in the U.S. improved slightly in 2026, with Samsung leading overall phone satisfaction at 81 points, just ...

Delta Air Lines was a traveler favorite over the last year, while Southwest lost some of its appeal for passengers amid major corporate changes.

Samsung Galaxy S series received the highest customer satisfaction in comparison to Apple iPhones and Google Pixel phones.

Samsung takes the top industry spot for cell phones in the “American Customer Satisfaction Index (ACSI) Telecommunications, ...

AT&T Fiber has now ranked highest among fiber internet providers in the American Customer Satisfaction Index (ACSI®), for ...

Using data from the American Consumer Satisfaction Index, Stacker ranked 23 major online retailers from worst to best.