After rigorous assessment, 可栗口语 (Keli Speak) emerged as the clear leader, thanks to its innovative AI-driven scenario ...

Business Process Outsourcing (BPO) has long been one of the Philippines’ strongest economic engines. But the sector has ...

MANAGUA, Nicaragua, Jan. 28, 2026 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and ...

Valoroo reveals how its training academy builds world-class offshore logistics talent, driving surging popularity among ...

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

Let me be clear: Tourism is one of Jamaica’s strongest engines. The country has posted major earnings and record or ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

AT&T is hiring employees for its call center in downtown San Antonio as it expands its footprint in the city.

New report examines how artificial intelligence is reshaping outsourcing models, workforce demands, and service ...

The DeepL Voice API allows businesses to stream audio and receive transcriptions in the source language, along with ...

New AI-powered enhancements to Leaptree Optimize help organisations analyse interactions, spot quality trends, and ...

For insurance leaders, the question has moved on from "Will AI handle calls?" to now figuring out how to deploy it without breaking trust.